Learning ITIL Poster 41 – ITIL Sourcing Structures

Published: June 3, 2017

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About this Resource:

Each organization must recognize its strengths and weaknesses when delivering customer outcomes.

In areas where its capabilities are limited, it will be advantageous to partner with suppliers who can fulfil the requirement more effectively or more efficiently. This is not a simple choice to out-source or in-source.

Sourcing is about deciding on the best combination of supplier types to support the objectives of the organization. In this ITIL learning poster we discuss the main sourcing options.

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Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.