Learning ITIL Poster 44 – ITIL Supplier Categorization

Published: October 28, 2017

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About this Resource:

Service providers rely on external suppliers to provide elements of the service provided to the business. Failure of a supplier to deliver may mean that the service provider fails to achieve the service level targets agreed with the business. A number of factors, from the nature of the service to the overall cost, determine the importance of a supplier from a business perspective.

ITIL recommends a formal categorisation process which assesses the risk and impact associated with using the supplier, and the value and importance of the supplier and its services to the business.

In this article we examine the concept of supplier categorization described in the ITIL guidance, and the 4 categories.

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Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.