Learning ITIL Poster 48 – Advice for Objective Setting: SMART

Published: January 2, 2018

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About this Resource:

In the ITIL framework, objectives form an important part of the measurement approach across the service lifecycle. They are a significant part of the vision to measures chain, and setting objectives is critical to the success of processes, and lifecycle stages.

<pThis ITIL poster shows the ‘dos and don'ts' of defining objectives, using the SMART approach.

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Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.