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Learning ITIL Poster 5 - BRM and SLM image

Learning ITIL Poster 5 - BRM and SLM

Learning ITIL Poster 5 - BRM and SLM

Published: 2014-06-23

Business Relationship Management (BRM) and Service Level Management (SLM) both involve regular interaction with customers and rely heavily on service quality management.

In this poster, we'll look at the many connections and similarities between BRM and SLM and other service management processes.

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