Learning ITIL Poster 51 – Event Correlation

Published: February 5, 2018

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About this Resource:

The Service Operation process of Event Management describes how events generated by configuration items are gathered by monitoring tools and presented to operational staff so that they may respond quickly to any issues detected.

Event management is one of the main activities of IT operations. It would be very difficult, or even impossible to manage complex modern infrastructures without the use of these tools. They enable the monitoring of large numbers of configuration items simultaneously, identifying any issues as soon as they arise and notifying technical management staff.

The huge number of events generated by monitoring tools need to be managed and understood. This is the job of the correlation engine. In this ITIL poster we examine the role of this software, and its importance to achieving effective event management.

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Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.