Learning ITIL Poster 57 – Customer Satisfaction Survey Techniques

Published: May 14, 2018

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About this Resource:

Surveys are a complex and specialized area, requiring a good understanding of statistics and survey techniques. In this learning ITIL poster, we provide an overview of some of the most commonly used techniques and tools.

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Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.