Learning ITIL Poster 8 - The Problem Management Process (1 of 3)

Learning ITIL Poster 8 - The Problem Management Process (1 of 3)

Learning ITIL Poster 8 - The Problem Management Process (1 of 3)

Published: 2014-07-21

The Problem Management Process flow contains 10 steps. In many ways it is similar to the Incident Process.

In this poster (part 1 of 3), we will look at detecting, logging, categorizing and prioritizing problems.

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