Learning ITIL Poster 9 - The Problem Management Process (2 of 3)

Learning ITIL Poster 9 - The Problem Management Process (2 of 3)

Learning ITIL Poster 9 - The Problem Management Process (2 of 3)

Published: 2014-07-28

The Problem Management Process flow contains 10 steps. In many ways it is similar to the Incident Process.

In this poster (part 2 of 3), we will look at investigating and diagnosing problems, identifying a workaround and raising a known error record.

View PDF Download ZIP

Share this resource!

  • Facebook Share
  • Twitter Share
  • LinkedIn Share