Learning ITIL Poster 9 – The Problem Management Process (2 of 3)

Published: July 28, 2014
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The Problem Management Process flow contains 10 steps. In many ways it is similar to the Incident Process.

In this poster (part 2 of 3), we will look at investigating and diagnosing problems, identifying a workaround and raising a known error record.

IT Service Management Training

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