Practicing with ITIL 4’s Practices

Published: January 6, 2020

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About this Resource:

ITIL 4 has introduced the concept of a ‘practice’, but why and what is it?

We were used to ITIL guidance being expressed in terms of processes, but in the new version, ITIL 4, this seems to have been replaced by practices. And there are 34 of them, subdivided into practices for general management, service management, and technical management.

In this article, ITSM Expert Mark Smalley introduces value streams and processes and the pitfalls to avoid.

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Content Expert:

Mark Smalley

Mark Smalley is a writer, speaker, and bridge builder at Smalley.IT. Mark’s main area of interest is the co-creation of value from IT investments.He is a contributor to many bodies of industry knowledge and has spoken at hundreds of events in more than thirty countries. He has also (co)authored many ITIL® 4 publications, most notably as lead editor of High-Velocity IT, that is referenced by Digital and IT Strategy.