Learning Lean Poster 6 - The Voice of the Customer

Learning Lean Poster 6 - The Voice of the Customer

Learning Lean Poster 6 - The Voice of the Customer

Published: 2015-07-04

Voice Of the Customer (VOC) is a process used to capture and understand customers' requirements.

In this Lean poster we'll focus on different techniques to identify customers, collect VOC and analyze the data, including SIPOC, Point of Use Observation, Focus Groups, Kano and House of Quality.

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