ITIL 4: Agile, DevOps & Lean for High-Velocity Digital & IT Services

Hosted by: Mark Smalley
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Hosted by: Mark Smalley

Date: Thursday, 8th April 2021

Time: 12:00 CDT / 18:00 BST

Duration: 60 minutes

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About this Webinar:

With the advent of the Digital Age, most organizations now live or die based on the strength of digital and IT management. Not only are capabilities evolving, but so are client expectations, along with the nature of the environments that businesses find themselves in. Those that develop, manage, and support digital solutions work in 'high-velocity' marketplaces, where responding to constant developments, opportunities, and movements by competitors requires new levels of agility and resilience.

ITIL 4 High Velocity IT (HVIT) offers proven guidance for optimizing digital and IT management practices in this kind of environment. The latest version of the ITIL framework incorporates feedback from experienced professionals all over the world. This has created a comprehensive and modern approach to ITSM that leverages other ways of working, such as Agile, DevOps, and Lean.

In this webinar, Lead editor of ITIL 4 HVIT Mark Smalley offers a personalized tour of the book. You will learn how 50 people from 18 countries contributed to HVIT and will also receive a professional-level overview of the insight behind it. You will learn the contents of the most essential sections, as chosen by the editor, such as ethics, dealing with complexity, and service experience. You will also have the opportunity to ask your own questions about HVIT and how to apply it in real-world scenarios.

We invite you to join us on Thursday 8th April 2021 6pm (GMT) to discover new insight into how ITIL HVIT could help optimize your business!

What will you Learn?

  • Learn how ITIL 4 High Velocity IT (HVIT) can help optimize your business

  • Professional-level overview of the insight behind ITIL 4 High Velocity IT (HVIT)

  • Ask the Lead editor of ITIL 4 HVIT, Mark Smalley, your own questions about HVIT and how to apply it in real-world scenarios

  • Learn the contents of the most essential sections such as service experience and dealing with complexity

Hosted by:

Mark Smalley

Mark Smalley

Mark Smalley is a writer, speaker, trainer, consultant, and bridge builder at Smalley.IT. Also known as 'The IT Paradigmologist', he helps people discover where they are in terms of IT management, as well as where they want to be. His main area of expertise is the management of IT systems and services.

Mark is a contributor to several bodies of knowledge, including ASL, BA, BiSL, BRM, COBIT, DevOps, IT4IT, ITIL, VeriSM, and XLA. He has spoken at hundreds of professional events across more than thirty countries.

Exclusive Free Webinar

Hosted by: Mark Smalley

Date: Thursday, 8th April 2021

Time: 12:00 CDT / 18:00 BST

Duration: 60 minutes

Watch now for FREE!