How Successful IT Leaders are changing the ITSM Agenda

Hosted by: David Cannon

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What You Will Learn

Overcome the limitations of existing tools and processes without increasing IT spend
Learn three things you can do in the next six months to adapt your ITSM programme to play a leading role in your organization’s digital transformation
Position your career for success in rapidly changing organizations
Exclusive LIVE Q&A session with a leading industry expert

Hosted by:

David Cannon

As a business executive and consultant, David has led and contributed to digital transformation initiatives of various scopes and sizes across several organizations. He specializes in defining and implementing strategies in a challenging digital world, from IT back-office to front-line business processes.He has seen what happens when strategies work and when they don't, and brings the benefits of these lessons to his writing and consulting work.Over the years, David has used ITIL as a practitioner, consultant, and business executive in companies that include Hewlett-Packard, BMC Software, and Forrester. He is also the lead editor of the ITIL® 4 Digital and IT Strategy book, as well as the co-author of the ITIL® v3 Service Operation book in 2007 and the ITIL® v3 Service Strategy book in 2011.