ITIL, formerly known as the 'Information Technology Infrastructure Library', has long set a global standard in IT service management (ITSM). It is a best-practice framework designed to help organizations maximize the value of their IT-enabled services and products, ensuring their development, maintenance, and alignment line up with crucial business goals. At the same time, the framework is non-descriptive, allowing practitioners to adapt it to suit their needs without having to follow any stringent rules.
By adopting the ITIL framework, organizations can create more efficient, lean, and targeted operations. This, in turn, can help them to deploy IT services of a higher quality and at a much faster rate. Most importantly, ITIL encourages an atmosphere of continuous improvement, helping users to continually reassess and boost the value of existing services whenever opportunities appear.
With most industries now relying on IT to at least some degree, ITSM frameworks like ITIL have no shortage of potential students. Naturally, the most important question that they have is whether or not ITIL certifications are worth the cost of investing in training courses. This can be doubly important for professionals planning to invest their own money, as choosing the right course could provide a serious boost to their career prospects. Even ITIL Foundation certifications can create opportunities in ITSM and project management, allowing users to build up the experience required to eventually take on senior management roles.
With that in mind, let’s take a look at whether ITIL certifications are really worth the costs.
What is ITIL 4?
The flourishing ‘Digital Age’ has triggered major changes in the world of business. IT-empowered products and services have become an integral part of our daily lives. More importantly, the power offered by IT and digital assets has made it far easier for flexible and forward-thinking companies to gain a leg-up on static competitors.
ITIL 4 is a comprehensive framework designed to ensure that organizations can meet the challenges of the 4th Industrial Revolution. It offers an end-to-end model for digital and IT operations, allowing organizations to deliver top-tier IT-enabled products and services quickly and efficiently. It also covers incident and problem management, helping users to avoid costly errors or, when necessary, resolve them as soon as possible.
Compared to ITIL V3, ITIL 4 has a much greater awareness of modern ITSM practices. For one, it emphasizes integration with other popular frameworks, such as DevOps, Lean and Agile. The ITIL community has also had a hand in developing the framework and will continue to provide advice for practitioners as both ITIL and ITSM in general continue to evolve. In other words, investing in ITIL now could have ongoing long-term rewards.
The ITIL 4 Certification Path
An important advantage that ITIL has over the competition is its certification path. Students start with ITIL 4 Foundation, an entry-level qualification designed to provide an introduction to the framework, its purpose, and its key processes. The question of how much an ITIL Foundation exam costs is a common one, though with Good e-Learning the exam can be taken free of charge!
After this point, students can select modules from two paths: ITIL Managing Professional (MP) and ITIL Strategic Leader (SL).
Once a student passes every exam in both branches, they will be eligible to reach the 'ITIL Master' level.
This differs from the certification path for ITIL V3. Following ITIL V3 Foundation (worth 2 credits), the intermediate modules can be taken in any order. This allows students to choose topics which are more relevant to their own work:
Once a student has collected 17 credits, they will be eligible to take ITIL Managing Across the Lifecycle (MALC), which is worth 5 credits. After a student passes this exam, they will have earned the designation 'ITIL Expert'. According to Indeed, the average salary for professionals with this certification can range from £30,000 - £65,000/ $85,100 - $135,300.
It is worth pointing out that ITIL V3 certifications will remain valid. Those who hold Expert certifications can also take the Managing Professional (MP) Transition module in order to bring their knowledge and qualifications in line with the newest iteration of the framework.
So What is the Value of an ITIL Certification?
ITIL certifications certainly have a great deal of value, both for individual ITSM practitioners and organizations which rely on IT. According to Indeed, the salaries for employees with ITIL certifications can range from:
ITIL Foundation - £25,000 - £55,000/ $60,000 - $115,000
Naturally, this kind of salary cannot be achieved via certification alone. A candidate will also need evidence of their ability to implement the framework in practice, as well as a certain amount of experience, to reach upper-tier management positions.
Rather than treating ITIL as a shortcut or cheat sheet, ITSM practitioners should see it as a valuable tool, as well as an opportunity. With so many organizations investing in solid ITSM nowadays, an ITIL certification has the potential to open up a variety of avenues, most of which will provide practitioners with the experience they need to advance their careers.
Why Gain an ITIL Certification with Good e-Learning?
Good e-Learning is an award-winning e-course provider covering many of the world’s most popular corporate standards and frameworks, including TOGAF, Lean, Six Sigma, COBIT 5, and ITIL. We were one of the first companies to market a course for ITIL 4 Foundation, and just recently we were named an ‘ITIL Leader’ in an independent report by Course Conductor.
Our courses are a far cry from the endless slides and PDFs that so many of our competitors use. Instead, we endeavour to provide engaging online learning assets such as interactive videos, motion graphics, and gamified quizzes. Students can also enjoy 24/7 tutor support, as well as FREE exam vouchers and resits when they are ready to sit their exams. We even offer a variety of free online training resources to help students along.
Being so familiar with the ITIL framework, we began preparing for ITIL 4 as soon as it was announced. Our new courses provide excellent guidance on the latest iteration of the world’s most popular ITSM framework. We also continue to offer ITIL v3 training, with our portfolio covering ITIL v3 Foundation, all intermediate qualifications and Managing Across the Lifecycle (MALC). We even offer an ITIL Expert Suite which combines all modules into one convenient package.
Most importantly, we understand how difficult it can be for students with full-time working schedules to find time for training. Because of this, we provide students with months of course-access, giving them plenty of time to stagger their training. Our courses are also fully-accessible on all electronic devices, including phones and tablets, so that students can access training materials at home, at work, or even on the go.