Good e-Learning Student Support

24/7 support for Good e-Learning courses, bespoke services, and the Learning Ecosystem

Find a Solution With our Support Center:

All Good e-Learning training courses are thoroughly tested and examined before they are released. If you do encounter an issue with a course, this support area will provide guidance.

In this section, we will guide you through everything you need to know about accessing a Good e-Learning course as well as our most frequently asked questions. If you still can't find what you're looking for, please contact us and a member of our support team will be in touch.

Scroll down to view the support information.

Jump to an Area:

System Requirements (accessing a course)

It is really very easy to access the learning materials and training for your course. All you need is a computer and a broadband internet connection and you will be able to log on and study wherever and whenever you like.

Good e-Learning courses are compatible with all modern Internet browsers, but you can double-check your compatibility below:

 

Accessing a Course from a Desktop or Laptop:

In order to access a Good e-Learning course, you will need one of the following internet browsers (Windows & Mac):

Accessing a Course from a Mobile Device:

Frequently Asked Questions (FAQs)

In this section, you'll find answers and guidance to our most frequently asked questions. If you can't find what you're looking for here, then please do visit our contact page where a member of the team will get back to you with a direct response.

 

How Do I Access My eLearning Courses?

You can access everything you need from the Good e-Learning member area. Simply log in to Good e-Learning with your registered member details.

Once you have logged into the member area, you can start your training by clicking through to 'My Courses', which is situated in the left-hand menu. This will open The Learning Ecosystem in a new tab. From here you'll be able to play your courses, download resources, and track your progress.

 

What Equipment Do I Need?

You do not need any special equipment to play any of our eLearning courses, other than a desktop, laptop, or mobile device and an active internet connection. That's the beauty of online training!

For full details of minimum system requirements, just scroll up.

 

How Can I Request More Support or Leave Feedback?

Our support team are on hand to help things run smoothly. Please drop us an e-mail at: support@goodelearning.com or fill out our brief contact form. Alternatively, you can call us directly on: UK: +44(0) 8435 235 096 or US: +1(917) 472-9842

The Learning Ecosystem (lms support)

In order for The Learning Ecosystem to perform efficiently it must be serviced by a number of people. Making sure that you get the most out of the platfrom is extremely important to us. This is why we provide the following services:

 

Learning Ecosystem Manager

 

Helpdesk Support Manager

The Helpdesk Support Manager would manage all support tickets in ZenDesk Support Platform and route tickets to appropriate team members for resolution.

All support requests made by end-users and trainers from within The Ecosystem are managed centrally from a Zendesk helpdesk system. Language detection and workflows would ensure that support tickets would be routed to the appropriate responder.