ITIL® 4: Managing Professional (MP) Transition eLearning - $1154 (with exam)

Learning Objectives

Module 1 addresses the key concepts of IT service management. It provides a number of videos that go into detail on specific terms and how they integrate into service management as a wider concept.

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Module 2 examines the essential guiding principles of the ITIL 4 framework.

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Module 3 explains the four dimensions of IT service management. Students will learn about each element in detail, as well as how combining them creates a holistic approach to ITSM.

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Module 4 examines the ‘Service Value System’. Students will learn how combining the various components and activities of the ITIL framework enables value creation.

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Module 5 covers the ‘Service Value Chain’, including its definition and central position as an element of the Service Value System. Students will also learn about the six activities within the Service Value Chain.

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Module 6 examines how ITIL 4 can be used to plan and build a service value stream for the sake of creating, delivering, and supporting IT-powered services.

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Module 7 introduces students to how organizations are structured, as well as elements like collaborative cultures, team capabilities, and how to nurture good team cultures. Students will also learn the concepts of ‘service empathy’ and customer-oriented mindsets, as well as employee satisfaction and the importance of communication.

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Module 8 examines why we prioritize work, as well as the challenges and techniques connected with prioritization. It also looks at how priorities are established, along with why backlogs and ticket queues should be managed in the same way as other workflows.

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Module 9 looks at the design process for customer journeys.

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Module 10 teaches students how to successfully foster positive relationships with stakeholders.

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Module 11 examines how to shape demand and define service offerings.

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Module 12 looks at the processes of onboarding and offboarding customers and users.

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Module 13 teaches students how service providers and consumers can work together to create value.

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Module 14 examines how service value can be realized and validated.

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Module 15 teaches students about concepts related to the high-velocity nature of modern digital enterprises, including the stress it can place on IT departments.

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Module 16 looks at the digital product lifecycle using terms from the ITIL 4 operating model.

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Module 17 examines the ITIL guiding principles, as well as other crucial concepts used to deliver results in high-velocity IT environments.

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Module 18 looks at directing and planning various elements in the ITIL service lifecycle, as well as the principles and methods of directing and planning.

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Module 19 focuses on Governance, Risk, and Compliance (GRC) as well as its key principles and methods. Students will learn to identify and describe the role of GRC and how its principles and methods can be integrated into the Service Value System.

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Module 20 examines stakeholders, communication, and feedback. Students will learn about the key methods and principles of both communication and Organizational Change Management (OCM), as well as how they are crucial to direction, planning, and improvement.

Learning Objectives

These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Managing Professional Transition examination. It will be well worth testing your knowledge on ITIL 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.

When you feel you are ready to sit the ITIL MPT exam, simply contact Good e-Learning to request your FREE exam voucher.

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

ITIL 4 is the latest iteration of ITIL, the world's leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

Students start with 'ITIL Foundation'. Passing the Foundation exam then enables them to choose modules in the 'ITIL Managing Professional' or 'ITIL Strategic Leader' streams.

After passing all intermediate modules, students can then move on to the rank of 'ITIL Master'.

According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

ITIL 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

ITIL 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with ITIL practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, ITIL 4 has an all-new certification path.

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.

ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.