Learn how digital and IT-powered organizations handle current and future sustainability challenges with this ITIL 4 extension course from Good e-Learning!
In the Digital Age, competencies within ITSM teams play a major role in meeting sustainability targets. With this in mind, ITSM managers are usually responsible for taking the initiative in building their team’s capacity to address current and future sustainability challenges, including in how they approach procurement and supply chain activities. This ITIL 4 course teaches demonstrably effective and flexible practices for equipping businesses to champion sustainability in digital and IT. Kickstart your ITIL sustainability training today!
Syllabus
Welcome to ITIL® 4 Specialist: Sustainability in Digital & IT
Learning Objectives
This module outlines the main features of the course, such as the learning plan, structure, aims, and objectives. It also revisits points from ITIL 4 Foundation and describes the written assignments that form part of the course.
Candidates also receive a syllabus, diagram pack, glossary, and further reading and links document with URLs for downloading essential copies of the framework publications.
Finally, the module addresses several frequently asked questions.
Module 1: Key Concepts
Learning Objectives
The first part of this module introduces the key concepts of sustainability.
Chapter 2 examines the UN ‘Sustainable Development Goals (SDGs)’ and how they help organizations achieve sustainability.
Chapter 3 goes on to explain the ‘Triple Bottom Line (TBL)’ model, Corporate Social Responsibility (CSR), and the benefits that sustainability can bring to a business.
Module 2: What is the Vision?
Learning Objectives
This module begins by addressing the ‘What is vision?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.
Chapter 2 expands on the role and structure of a ‘sustainability vision’, as well as sustainability models, issues, solutions, and concepts. These are explored in greater depth in Chapter 3.
Chapter 4 goes on to look at how digital technology impacts sustainability.
Chapter 5 introduces the first of four written assignments. It also provides a summary of the key points covered in the module.
Module 3: Where are we now?
Learning Objectives
This module begins by addressing the ‘Where are we now?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.
Chapter 2 outlines how organizations can gain a clear understanding of their current state, with a large focus on materiality assessments, sustainability risk assessments, stakeholder mapping, and due diligence.
Chapter 3 looks at the role of regulations and standards, as well as the three key perspectives for internal assessment.
Module 4: Where do we want to be?
Learning Objectives
This module covers the ‘Where do we want to be?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.
Chapter 2 describes the three dimensions of strategic planning. It also uses a case study to demonstrate how business models can enhance sustainability.
Chapter 3 looks at the selection, prioritization, impact, and justification of sustainability objectives.
Chapter 4 introduces the second of the course’s four written assignments. It then summarizes the key points covered in the module.
Module 5: Review Modules 1-4
Learning Objectives
This module provides candidates with an opportunity to review the knowledge they have gained so far. The module features a memory game to aid in recalling key terms, as well as a concept checker for candidates to test their understanding of essential concepts covered in modules 1-4.
Module 6: How do we get There?
Learning Objectives
This module begins by addressing the ‘How do we get there?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.
Chapter 2 looks at the key sustainable business models and outlines the approaches that support them.
Chapter 3 examines how digital technology and IT can support sustainability models, values, and cultures.
Chapter 4 introduces the third of the course’s four written assignments. It then summarizes the key points covered in the module.
Module 7: Take Action
Learning Objectives
This module addresses the ‘Take action’ step of the sustainability journey. Chapter 1 goes over the key terms and learning outcomes of the module and provides an overview of the step itself.
Chapter 2 describes the challenges of achieving sustainability in a VUCA environment (Volatility, Uncertainty, Complexity, Ambiguity). It also looks at how to use the Cynefin model and sense-making to address these challenges.
Chapter 3 examines how several ITIL management practices support sustainability. It also looks at how to shape ongoing activities in the context of sustainability.
Module 8: Did we get There?
Learning Objectives
This module addresses the ‘Did we get there?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.
Chapter 2 examines the tools organizations use to measure and report on the status and progress of sustainability.
Chapter 3 introduces the final written assignment of the course. It also provides a summary of the key points covered in this module.
Module 9: How do we Keep the Momentum Going?
Learning Objectives
This module addresses the ‘How do we keep the momentum going?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.
Chapter 2 looks at the ways in which governance, auditing, communication, collaboration, and innovation can support sustainability.
Module 10: Review Modules 6-9
Learning Objectives
This module provides candidates with an opportunity to review the knowledge they have gained so far. The module features a memory game to aid in recalling key terms, as well as a concept checker for candidates to test their understanding of essential concepts covered in modules 6-9.
Module 11: Practice exams
Learning Objectives
This module provides two practice papers for the ITIL Specialist: Sustainability in Digital & IT examination. One is provided by AXELOS, while the other was created in-house by Good e-Learning. Both exams are available via the online platform and in PDF format.
Module 12: wrap-up
Learning Objectives
This module features a short video wrapping up the course and describing the next steps for candidates.
Exams
This course is designed to prepare students to sit and pass the ITIL® 4 Specialist: Sustainability in Digital & IT examination.
This course comes with a FREE exam voucher – That’s how confident we are that you’ll pass first time!
Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.
When you are ready to use your free exam voucher, simply contact [email protected]. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the course access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.
Assessment 1: case study assignments
There are four case study-based assignments that are taken throughout the course and graded by the trainer against the official assessment matrix.
The case study describes two fictional companies. Any resemblance to real companies is unintentional.
Practical assignments are assessed by the course tutor. Candidates must pass all the Case Study assignments in order to take the exam. This will be confirmed to candidates by the course tutor before the end of the training. Candidates who fail to complete the Case Study assignments in-session may be given an additional individual written assignment based on the same case-study.
Open-book assessment
Four written assignments (60 minutes/ one hour each)
Candidates must score at least 75% to pass
Assessment 2: multiple-choice questions (MCQ)
At the end of the training course, students are asked to complete a multiple-choice examination. Candidates must pass the case study assessments in order to take the exam. If a candidate fails the first assessment, they may be given an additional written assignment based on the same case study.
Online proctored exam
35 multiple-choice questions
Closed-book
60 mins duration
Candidates must score at least 65% (23/35) to pass
FAQ
What is ITSM?
ITSM stands for ‘IT Service Management’: using policies, procedures, and best practices to optimize IT services for clients and employees.
What is ITIL 4?
ITIL 4 is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.
What is ITIL Specialist: Sustainability in Digital & IT?
‘Sustainability in Digital & IT’ is an extension module for ITIL 4. It focuses on how to make ITSM more sustainable and how managing IT and digitally-enabled services can impact the environment.
Candidates learn how to utilize ITIL’s guiding principles to create sustainable, digitally-enabled products and services in order to create value. The syllabus also looks at sustainability in procurement, strategy, practices, products, and so on. Candidates even learn how to conduct cost-benefit analyses to identify opportunities and risks in sustainability.
What are the prerequisites for ITIL Specialist: Sustainability in Digital & IT?
There are no prerequisites for sitting the Sustainability in Digital & IT exam, including ITIL 4 Foundation. However, candidates should note that passing the exam will not help them achieve the ‘ITIL Strategic Leader’ or ‘ITIL Managing Professional’ designations.
How can ITIL Specialist: Sustainability in Digital & IT help my business?
Organizations are playing an increasingly important role in sustainability. Not only do businesses have strict compliance targets, but working in an environmentally friendly way can also create opportunities in terms of working more efficiently, offering new features, and appealing to clientele.
By studying Sustainability in Digital & IT, candidates can help their teams take full advantage of sustainability and create significant value for their organizations.
What does the ITIL 4 certification path look like?
Students start with ‘ITIL Foundation’. Passing the Foundation exam then enables them to choose modules in the ‘ITIL Managing Professional’ or ‘ITIL Strategic Leader’ streams.
After passing all intermediate modules, students can then move on to the rank of ‘ITIL Master’.
How much is an ITIL certification worth?
According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.
How does ITIL work?
ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.
It also aims for resource optimization and looks to continually improve essential processes.
What is AXELOS?
AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.
What other frameworks can complement ITIL?
ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.
Learn how digital and IT-powered organizations handle current and future sustainability challenges with this ITIL 4 extension course from Good e-Learning!
In the Digital Age, competencies within ITSM teams play a major role in meeting sustainability targets. With this in mind, ITSM managers are usually responsible for taking the initiative in building their team’s capacity to address current and future sustainability challenges, including in how they approach procurement and supply chain activities. This ITIL 4 course teaches demonstrably effective and flexible practices for equipping businesses to champion sustainability in digital and IT. Kickstart your ITIL sustainability training today!
Welcome to ITIL® 4 Specialist: Sustainability in Digital & IT
Learning Objectives
This module outlines the main features of the course, such as the learning plan, structure, aims, and objectives. It also revisits points from ITIL 4 Foundation and describes the written assignments that form part of the course.
Candidates also receive a syllabus, diagram pack, glossary, and further reading and links document with URLs for downloading essential copies of the framework publications.
Finally, the module addresses several frequently asked questions.
Module 1: Key Concepts
Learning Objectives
The first part of this module introduces the key concepts of sustainability.
Chapter 2 examines the UN ‘Sustainable Development Goals (SDGs)’ and how they help organizations achieve sustainability.
Chapter 3 goes on to explain the ‘Triple Bottom Line (TBL)’ model, Corporate Social Responsibility (CSR), and the benefits that sustainability can bring to a business.
Module 2: What is the Vision?
Learning Objectives
This module begins by addressing the ‘What is vision?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.
Chapter 2 expands on the role and structure of a ‘sustainability vision’, as well as sustainability models, issues, solutions, and concepts. These are explored in greater depth in Chapter 3.
Chapter 4 goes on to look at how digital technology impacts sustainability.
Chapter 5 introduces the first of four written assignments. It also provides a summary of the key points covered in the module.
Module 3: Where are we now?
Learning Objectives
This module begins by addressing the ‘Where are we now?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.
Chapter 2 outlines how organizations can gain a clear understanding of their current state, with a large focus on materiality assessments, sustainability risk assessments, stakeholder mapping, and due diligence.
Chapter 3 looks at the role of regulations and standards, as well as the three key perspectives for internal assessment.
Module 4: Where do we want to be?
Learning Objectives
This module covers the ‘Where do we want to be?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.
Chapter 2 describes the three dimensions of strategic planning. It also uses a case study to demonstrate how business models can enhance sustainability.
Chapter 3 looks at the selection, prioritization, impact, and justification of sustainability objectives.
Chapter 4 introduces the second of the course’s four written assignments. It then summarizes the key points covered in the module.
Module 5: Review Modules 1-4
Learning Objectives
This module provides candidates with an opportunity to review the knowledge they have gained so far. The module features a memory game to aid in recalling key terms, as well as a concept checker for candidates to test their understanding of essential concepts covered in modules 1-4.
Module 6: How do we get There?
Learning Objectives
This module begins by addressing the ‘How do we get there?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.
Chapter 2 looks at the key sustainable business models and outlines the approaches that support them.
Chapter 3 examines how digital technology and IT can support sustainability models, values, and cultures.
Chapter 4 introduces the third of the course’s four written assignments. It then summarizes the key points covered in the module.
Module 7: Take Action
Learning Objectives
This module addresses the ‘Take action’ step of the sustainability journey. Chapter 1 goes over the key terms and learning outcomes of the module and provides an overview of the step itself.
Chapter 2 describes the challenges of achieving sustainability in a VUCA environment (Volatility, Uncertainty, Complexity, Ambiguity). It also looks at how to use the Cynefin model and sense-making to address these challenges.
Chapter 3 examines how several ITIL management practices support sustainability. It also looks at how to shape ongoing activities in the context of sustainability.
Module 8: Did we get There?
Learning Objectives
This module addresses the ‘Did we get there?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.
Chapter 2 examines the tools organizations use to measure and report on the status and progress of sustainability.
Chapter 3 introduces the final written assignment of the course. It also provides a summary of the key points covered in this module.
Module 9: How do we Keep the Momentum Going?
Learning Objectives
This module addresses the ‘How do we keep the momentum going?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.
Chapter 2 looks at the ways in which governance, auditing, communication, collaboration, and innovation can support sustainability.
Module 10: Review Modules 6-9
Learning Objectives
This module provides candidates with an opportunity to review the knowledge they have gained so far. The module features a memory game to aid in recalling key terms, as well as a concept checker for candidates to test their understanding of essential concepts covered in modules 6-9.
Module 11: Practice exams
Learning Objectives
This module provides two practice papers for the ITIL Specialist: Sustainability in Digital & IT examination. One is provided by AXELOS, while the other was created in-house by Good e-Learning. Both exams are available via the online platform and in PDF format.
Module 12: wrap-up
Learning Objectives
This module features a short video wrapping up the course and describing the next steps for candidates.
This course is designed to prepare students to sit and pass the ITIL® 4 Specialist: Sustainability in Digital & IT examination.
This course comes with a FREE exam voucher – That’s how confident we are that you’ll pass first time!
Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.
When you are ready to use your free exam voucher, simply contact [email protected]. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the course access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.
Assessment 1: case study assignments
There are four case study-based assignments that are taken throughout the course and graded by the trainer against the official assessment matrix.
The case study describes two fictional companies. Any resemblance to real companies is unintentional.
Practical assignments are assessed by the course tutor. Candidates must pass all the Case Study assignments in order to take the exam. This will be confirmed to candidates by the course tutor before the end of the training. Candidates who fail to complete the Case Study assignments in-session may be given an additional individual written assignment based on the same case-study.
Open-book assessment
Four written assignments (60 minutes/ one hour each)
Candidates must score at least 75% to pass
Assessment 2: multiple-choice questions (MCQ)
At the end of the training course, students are asked to complete a multiple-choice examination. Candidates must pass the case study assessments in order to take the exam. If a candidate fails the first assessment, they may be given an additional written assignment based on the same case study.
Online proctored exam
35 multiple-choice questions
Closed-book
60 mins duration
Candidates must score at least 65% (23/35) to pass
ITSM stands for ‘IT Service Management’: using policies, procedures, and best practices to optimize IT services for clients and employees.
What is ITIL 4?
ITIL 4 is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.
What is ITIL Specialist: Sustainability in Digital & IT?
‘Sustainability in Digital & IT’ is an extension module for ITIL 4. It focuses on how to make ITSM more sustainable and how managing IT and digitally-enabled services can impact the environment.
Candidates learn how to utilize ITIL’s guiding principles to create sustainable, digitally-enabled products and services in order to create value. The syllabus also looks at sustainability in procurement, strategy, practices, products, and so on. Candidates even learn how to conduct cost-benefit analyses to identify opportunities and risks in sustainability.
What are the prerequisites for ITIL Specialist: Sustainability in Digital & IT?
There are no prerequisites for sitting the Sustainability in Digital & IT exam, including ITIL 4 Foundation. However, candidates should note that passing the exam will not help them achieve the ‘ITIL Strategic Leader’ or ‘ITIL Managing Professional’ designations.
How can ITIL Specialist: Sustainability in Digital & IT help my business?
Organizations are playing an increasingly important role in sustainability. Not only do businesses have strict compliance targets, but working in an environmentally friendly way can also create opportunities in terms of working more efficiently, offering new features, and appealing to clientele.
By studying Sustainability in Digital & IT, candidates can help their teams take full advantage of sustainability and create significant value for their organizations.
What does the ITIL 4 certification path look like?
Students start with ‘ITIL Foundation’. Passing the Foundation exam then enables them to choose modules in the ‘ITIL Managing Professional’ or ‘ITIL Strategic Leader’ streams.
After passing all intermediate modules, students can then move on to the rank of ‘ITIL Master’.
How much is an ITIL certification worth?
According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.
How does ITIL work?
ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.
It also aims for resource optimization and looks to continually improve essential processes.
What is AXELOS?
AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.
What other frameworks can complement ITIL?
ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.
Managers involved in shaping direction and strategy or developing continually improving teams
Existing ITIL qualification holders wishing to continue building their knowledge
What will you learn by taking this course?
How to use ITIL’s guiding principles to deliver value by creating sustainable digitally enabled products and services
How to address VUCA challenges (Volatility, Uncertainty, Complexity, and Ambiguity) through sustainable strategies, procurement, products, and practices
The key principles of sustainability
How to conduct a full cost-benefit analysis identifying potential risks and opportunities using best practice guidance
What ‘sustainability’ means and how it can create value
The practical steps for developing and implementing a sustainability strategy
The practical skills required to enable an organization to deliver value through sustainable practices
Everything needed to pass the ITIL Specialist: Sustainability in Digital & IT exam
Why should you take this course?
Good e-Learning was independently certified as a ‘Market Leader’ for ITIL training by Course Conductor
ITIL 4 is the world’s most popular and up-to-date framework for effective IT service management (ITSM)
There are no prerequisites for this course. Candidates can take the ITIL Sustainability in Digital and IT exam without first passing the ITIL 4 Foundation exam. The course also covers key concepts and ideas from ITIL 4, helping candidates to contribute to ITIL teams even if they do not pursue further certification
In the Digital Age, digital and IT services are playing an increasingly important role in ensuring companies are sustainable
The sustainability of a company’s practices can be a major selling point
Skills and experience in sustainability are relevant across a variety of roles and disciplines
ITIL certification is an excellent way for professionals to improve their earning capacity and unlock new career opportunities
The course offers a practice exam simulator as well as regular knowledge checks to help students prepare for the exam
We offer each student a FREE exam voucher (T&Cs apply)
This course is fully accredited by PeopleCert on behalf of AXELOS
To live a sustainable future we need to embrace informational hygiene. There are millions of information sources available online and offline. To know how to find a reliable source of information becomes a key skill and benefit for all of us. Good e-Learning provides courses that are designed and tested together with the subject matter experts. These are courses that you can trust, enjoy and apply in real life.
Antonina Klentsova
Leading Digital/IT strategy and sustainability expert, coach and speaker
At Good e-Learning, we’re dedicated to ensuring success. That’s why we offer Exam Pledge which entitles students to a free exam retake on any eligible course (see full list).
What is the format of my exam resit?
Resits are taken online via remote proctor. For more information about online exams, please visit our Support and FAQ pages.
How do I get my free 2nd exam voucher?
As long as you have purchased a Good e-Learning course that is eligible for Exam Pledge and adhere to the conditions listed below, you will be able to request a free resit. If you fail your first exam, simply contact our support team to claim your retake voucher.
Exam pledge conditions
As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01/10/2019 and cannot be used for anyone sitting an exam for the third time. The course must be purchased directly through Good e-Learning and must have a valid order number. Please see full terms here.
