This accredited ITIL 4 Strategist: Direct, Plan & Improve course offers everything needed to pass the official examination and comes with a FREE exam voucher. Students will learn about several methods, principles, and techniques which can be used to direct, plan and improve ITIL projects and value streams. They will also study tools and templates that can be used to implement ITIL 4 in practice.
ITIL 4 Strategist: Direct, Plan & Improve is a module within both the 'Managing Professional (MP)' and 'Strategic Leader (SL)' streams. Passing the exam is a requirement for completing either stream, though students do not have to pass the ITIL DPI exam more than once if they are aiming for the title of 'ITIL Master'.
Why take this course?
The worlds of IT and business are firmly linked, with IT service management (ITSM) playing a crucial role in the pursuit of crucial business goals. ITIL 4 is the latest iteration of ITIL, the world-class ITSM framework that has long set a standard in maximizing the value of IT-enabled products and services.
This course has been designed by Good e-Learning’s in-house team of subject matter experts and online training specialists. It is designed with two goals in mind: to help students get certified in ITIL DPI, and to ensure they can develop a practical understanding of how to use the course’s guidance in practice.
The practical and technical guidance offered by this course can be highly valuable for a variety of roles, including continuous improvement managers, change managers, IT operations managers, enterprise architects, service designers, risk managers, compliance managers and cloud systems engineers. Better yet, ITIL’s guidance is agnostic, in that it can be utilized by organizations of any industry, size or location. Gaining experience in applying the guidance can also help managers take on more responsibilities, and even find higher-paying roles.
By the end of the course, students will be fully prepared to sit and pass the ITIL 4 DPI examination.
Students who take this course will learn:
How to properly plan, review and improve products and services
How to oversee organizational change and interface with governance, risk and compliance
How to apply the concepts covered in the course to real-world organizations
Support and practical skills that can help with properly directing, planning and improving organizational IT
Everything needed to pass the official ITIL 4 DPI exam
Mark Smalley - IT Management Consultant & Author, Contributor to the ITIL 4 Framework, Good e-Learning Ambassador
Many individuals and corporate organizations around the world use Good e-Learning to remain relevant in today's changing world. Their ITIL courses are attractively presented and easy to follow giving students the best possible chance at succeeding in the examination
This introductory module introduces students to the course, showing them the course structure and outlining the learning outcomes.
Module 1: Direct, Plan and Improve Concepts
This module looks at the key concepts and definitions of ‘Direct, Plan and Improve’. Students will learn to differentiate key terms, including ‘vision’, ‘mission’, ‘methods’, ‘operating model’ and ‘scope of control’.
The module then goes on to discuss planning management at various levels, along with the roles of governance, compliance, and management.
Finally, it discusses value, outcomes, costs, and risks, as well as how they relate to direction, planning, and improvement.
Module 2: Direction, Planning, and Principles in Context
This module describes elements which are to be directed and planned, and how to use key principles and methods for direction and planning.
By the end of this module, students will know how to cascade requirements and goals, as well as how to define effective policies, controls, and guidance. Students will also know how to ensure that controls are sufficient, without being excessive. This will leave them with enough know-how to be able to place decision-making authority at the correct level.
Module 3: GRC Principles and Methods
This module looks at Governance, Risks, and Compliance (GRC) and the principles and methods relating to it.
By the end of the module, students will be comfortable with identifying the purpose and role of GRC, as well as integrating the principles and methods into ITIL 4’s Service Value System (SVS).
The module also describes the role of risks and risk management, as well as how governance impacts DPI.
Module 4: Continual Improvement
This module examines the key principles and methods used to enable continual improvement for all types of improvements.
By the end of this module, students will know how to improve the SVS, as well as how to embed continual improvement at every level of the SVS. Students will also be familiar with assessment methods and objectives, as well as outputs, requirements, and criteria. Finally, students will know how to build, justify and advocate a business case, as well as how to conduct improvement reviews and analyze lessons learned.
Module 5: Organizational Change Management
This module takes students through Organizational Change Management (OCM) and how it is applied to direction, planning, and improvement.
By the end of the module, students will understand the scope, nature and potential benefits of OCM, as well as how to establish effective interfaces across the ITIL value chain.
Module 6: Measurement, Indicators, and Reporting
This module looks at measurement, as well as reasons for focusing on measurement, metrics, reports, success factors and, most importantly, KPIs.
By the end of the module, students will have a practical understanding of how to use principles and methods of measurement and reporting in direction, planning and improvement. They will also be able to define indicators and metrics which can be used to support organizational objectives.
Module 7: Measurement and Value Streams
This module examines the differences between value streams and practices, along with the impact these differences have on direction, planning and improvement.
By the end of the module, students will be able to select and utilize appropriate methods and techniques to direct, plan and improve value streams and practices.
Module 8: Stakeholders, Communication and Feedback
This module looks at stakeholders, communication and feedback. Students will learn about the key principles and methods used for communication and organizational change management. They will also come to understand how and why they are essential to direction, planning and improvement.
Finally, students will look at how to effectively influence and communicate with others, as well as how to establish effective feedback channels.
Module 9: Practice Exams
This module features one official practice exam to help students prepare for the official ITIL Strategist: Direct, Plan and Improve examination.
Module 10: Course Wrap-Up
This is a short module that sign-posts the end of the course.
Exams / Assessments
This course is designed to prepare students to sit and pass the ‘ITIL Specialist: Direct, Plan & Improve’ examination. In order to sit the exam, students must satisfy one of the following criteria:
Passing the ITIL 4 Strategist: DPI examination is a prerequisite for completing both the 'ITIL Managing Professional (MP)' and 'ITIL: Strategic Leader (SL)' streams. However, students only have to pass the exam once.
This course comes with a FREE exam voucher and is eligible for exam pledge (a free resit on us!) - That's how confident we are that you'll pass first time!
Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.
What you need to know about the exam:
This is a multiple choice 'Objective Test Question' (OTQ) exam consisting of 40 questions
There is a time limit of 90 minutes to complete the exam
The exam is closed book, with only the provided materials being permitted for use
The pass mark for the exam is 70%: you must get 28 out of 40 questions correct
In countries where English is a second language, the time allocated for the exam is extended to 113 minutes
You will be tested on:
Direct, Plan and Improve Concepts
Direction, Planning, and Principles in Context
GRC Principles and Methods
Organizational Change Management
Measurement, Indicators, and Reporting
Measurement and Value Streams
Stakeholders, Communication and Feedback
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Exam Pledge from Good e-Learning
At Good e-Learning, we're dedicated to ensuring success. That's why we offer Exam Pledge which entitles students to a free exam retake on any eligible course (see full list).
What is the format of my exam resit?
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How do I get my free 2nd exam voucher?
As long as you have purchased a Good e-Learning course that is eligible for Exam Pledge and adhere to the conditions listed below, you will be able to request a free resit. If you fail your first exam, simply contact our support team to claim your retake voucher.
Exam pledge conditions
As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01/10/2019 and cannot be used for anyone sitting an exam for the third time. The course must be purchased directly through www.goodelearning.com and must have a valid order number. Please see full terms here.