As well as in-depth visual learning, this course contains audio and video narratives, quizzes and practice exams to provide the best learning experience possible. View the video below or click on the screenshots to see a larger version.
ITIL Service Operation (SO) is a free-standing qualification and is one of five ITIL Service Lifecycle modules that can work towards you achieving your ITIL expert qualification.
The purpose of this course is to help you gain detailed knowledge on industry practices in service management as documented in the ITIL Service Operation publication.
The course covers the management-level concepts and core information of the supporting activities within Service Operation, but not specific details about each of the supporting processes.
With this course, you'll receive 6 months access from the date of purchase as well as a FREE exam voucher to use whenever you are ready to sit the exam!