Wasn't sure if I should do in-class or self paced. The ITIL training from Good e-Learning was well organized and the quizzes were a great recap. I passed the exam!
About this course:
Earn your ITIL Service Operation (SO) certification with the award-winning online training team at Good e-Learning!
This course will take you through the processes, principles, and operational activities and functions that enable IT service providers to manage service performance. You will also study the relationship between Service Operation and the other stages of the ITIL Service Lifecycle, including Operational Support & Analysis (OSA). Kickstart your ITIL V3 training and take another step towards becoming a certified ITIL Expert today!
Who is this course aimed at?
ITIL Learners who have passed the ITIL V3 Foundation exam
Organizations that wish to fully adopt ITIL V3’s best practices
Anyone seeking a practical understanding of the Service Operation stage of the ITIL Lifecycle
Learners looking to pass the ITIL Service Operation (SO) exam on their first attempt
What will you learn by taking this course?
The principles of the Service Operation stage, as well as its core processes and other aspects
Detailed knowledge of industry practices in IT Service Management (ITSM), as documented in the ITIL Service Operation publication
Everything needed to pass the official ITIL Service Operation (SO) exam
Why should you take this course?
ITIL is one of the world’s most popular and successful frameworks for IT service management
Good e-Learning is an award-winning training provider as well as an accredited ‘Market Leader’ for ITIL training
The course features interactive slides, custom graphics, and instructor-led videos, along with other online training assets created with help from highly experienced ITIL practitioners
The course features regular knowledge checks, as well as a practice exam simulator
Good e-Learning offers expert tutor support
Passing the ITIL Service Operation (SO) exam is worth three ITIL credits, which can be used to qualify for the ITIL MALC exam
We offer each student 6 months of access, a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)