IT Service Management Training & Certification

IT Service Management in More Detail

ITIL is a well-established framework of best practice in IT service management that is used by organizations all around the world and has been developed due to the increasing dependent on IT within organizations in orders to meet and achieve their corporate goals and business needs.

As a result organizations require a reliable, successful, effective and high quality IT service.

ITIL will enable you utilize and implement IT service and capabilities to provide and maximize value within your organization. By adopting the method and service within ITIL will increase productivity, optimize costs and improve customer experience.

To learn more about the history of IT Service Management, it's evolution within the business and IT industry, and how understanding and practicing it can benefit you and your organization, continue reading below.

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During the 1980's and early 90's, organizations found it increasingly difficult to keep up with the rapid growth of technology whilst also meeting corporate objectives.

Recognizing this growth as a potential problem for organizations (of any size) to evolve and adapt, a set of common guidelines using a process driven approach was devised.

It was accepted that in-order for any successful organization to meet it's business goals, it was important to ensure that the right processes, people and technology were in place. This would become the sole purpose of IT Service Management.

IT Service Management (ITSM) provides a strategic approach to managing, delivering, and improving the way organizations handle and use information technology which is a crucial requirement in today’s fast-paced IT dependent world.

Execution of ITSM processes in an organization, especially those processes that are more workflow-driven ones, can benefit significantly from being supported with specialized software tools such as ITIL (Information Technology Infrastructure Library), a framework that provides best practices for aligning IT with business needs.

Good e-Learning are one of the only providers of online ITIL training from Foundation, right the way through to Expert level!

The ITIL qualification structure provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.

The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest.

The diagram illustrates the breakdown of the ITIL qualifications available that will support and provide you with the information required for individuals and organizations with the ITIL service management practices.

By completing the ITIL Foundation course, you will gain an understanding of the importance of service management, both to the IT service provider, and to its customers.

ITIL Intermediate qualifications are the next stage. They have a modular structure with each level providing a different focus on IT Service Management.

 
The Credit System

To ensure that you gain the best possible outcome and a wide range of knowledge within ITIL qualifications across the curriculum, certain prerequisites and mandatory credits are required.

In the table below you will be able view the credits required to achieve each ITIL qualification:

ITIL Structure

We recommend that if you aim to achieve your ITIL Expert qualification you must gain a well-rounded knowledge of ITIL. To ensure that you achieve this you should select a variety of Intermediate modules which complement each other. When selecting your Intermediate modules of study they should cover each of the 5 practice areas which will give you the knowledge required of the full ITIL best practices.

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ITIL Structure

The scheme has been designed with two principles the service lifecycle and capability. The two streams have been developed to provide you with a balanced coverage of the ITIL principles.

There are other routes to ITIL expert which offer a similar balance and some possible combinations are show in the table below. It is not a mandatory requirement that you should choose one of the options below although selecting one of these options will give you the best possible outcome, knowledge and skills base within ITIL.

All of our ITIL courses have been accredited by EXIN, who are licensed by AXELOS as an Examination Institute for the ITIL® Foundation, Intermediate, & Expert Certificates in IT Service Management.

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