Module 1: Introduction to Service Transition
This module covers the core concepts of Service Transition in terms of its purpose, objectives, scope and its relationship to the other ITIL lifecycle stages.
The module covers:
The purpose and objective of service transition
The scope of service transition
Service transition’s value to the business
The candidate must able to understand and describe the context of service transition in relation to the other 4 stages of the service lifecycle:
Continual Service Improvement
Module 2: Service Transition Principles
The learning objectives for this module cover the knowledge, interpretation and analysis of:
Service transition principles, techniques and relationships
Application to ensure new, modified or retired services meet the expectations of the business
Service transition policies, principles and best practices
How service transition performance can be optimized
Inputs and outputs by lifecycle stage
The candidate must be able to understand, describe and apply the concept of:
Service and role of utilities, warranties, capabilities and resources
Key policies and best practice principles
Module 3: Service Transition Processes
The module covers the managerial and supervisory aspects of service transition processes. It excludes the day-to-day operation of each process.
More detailed process operation guidance is covered in the service capability courses.
Each process is considered from the management perspective. That means at the end of this module you should understand those aspects that would be required to understand each process and its interfaces, oversee its implementation and judge its effectiveness and efficiency.
The module will cover:
Transition planning and support
Service asset and configuration management
Release and deployment management
Service validation and testing
Module 4: Managing People through Service Transition
This module introduces a high-level view of the communications and stakeholder management activities which support Service Transition.
Candidates must be able to understand, describe, identify, demonstrate, apply, distinguish, produce, decide or analyze the subject areas of:
Managing communications and commitment
Managing organizational and stakeholder change
Managing communications and commitment through service transition
Service transition’s role in organizational change
Service transition’s approach to stakeholder management
Module 5: Organizing for Service Transition
This module explores roles, responsibilities and organizational structures that are appropriate within Service Transition.
Organizational development and the role of technical and application management function in service transition
Organizational context for transitioning of a service
Service transition roles and responsibilities
Organizational context of service transition
Module 6: Technology Considerations
This module covers technology considerations for service transition. Technology’s role in service transition is explored, as well as how it should be “designed in”, and the mechanisms for maintaining and maximizing benefit from the technology.
This module enables understanding of the following:
Technology requirements for service transition that support service transition as a whole and that support service transition’s integration into the whole lifecycle
Knowledge management tools
Collaboration and configuration management systems
Module 7: Implementation and Improvement of Service Transition
This module covers the challenges of implementing and improving Service Transition by looking at Key activities in the introduction of service transition, developing an integrated approach to service transition processes and implementing service transition in a virtual or cloud environment.
The candidate must be able to understand and describe:
Key activities in the introduction of service transition
An integrated approach to service transition processes
Implementing service transition in a virtual or cloud environment
Module 8: Challenges, Critical Success Factors and Risks
The learning objective for this module is to understand the challenges, risks and critical success factors relating to service transition.
Challenges facing service transition
Critical success factors
External factors that affect the approach to service transition
Module 9: Exam Preparation
This unit summarizes the material covered in the previous units and prepares candidates for the examination.
It is likely that most course providers will wish to offer and review at least one opportunity for a mock examination.