ITIL® Service Transition (ST) eLearning - $699 (incl. exam voucher)

Take your studies beyond ITIL Foundation with Good e-Learning’s ITIL Service Transition (ST) course. This ITIL Service Lifecycle stage looks at how IT services are built, tested and rolled out, as well as how ST can impact decision-making. You can even take the exam free of charge!


  • Accredited by PeopleCert

  • Credits awarded: 3

  • 20 hours of course material

  • FREE exam voucher

  • Practice exams & revision modules

  • Instant 6 months access

  • Expert tutor support

  • 91% average first time pass rate

ITIL® Service Transition (ST)

Course Overview - Watch the Trailer

The purpose of this course is to help you gain a detailed understanding of industry practices in IT service management (ITSM), as documented in the ITIL Service Transition (ST) publication.

This course offers everything you need to prepare for, take and pass the ITIL Service Transition exam, including a FREE exam voucher. Success in the exam will also earn you 3 credits towards the 22 credits needed to gain the ITIL Expert qualification.

This course is fully accredited by PeopleCert and licensed by AXELOS as an official examination institute for an ITIL Service Transition qualification in IT Service Management.

Why you should take this course:

This ITIL Intermediate course covers the management-level concepts and core information of the supporting activities within ITIL Service Transition (ST), but not specific details about each of the supporting processes. It also provides a complete overview of the Service Transition module, including all of its related activities.

The Service Transition module uses the outputs from ITIL Service Design (SD) to ensure that service solutions are brought into live operation smoothly, fulfilling agreed customer and business requirements.

This course is intended for management and supervisory level staff. You may be involved in service transition yourself, or you may just wish to understand the processes and principles involved. In order to take this course, you must have successfully passed the ITIL Foundation examination.

Students who complete this course will have learnt:

  • A good understanding of the principles of ITIL Service Transition, along with its processes and other aspects of this crucial ITIL Service Lifecycle stage

  • A detailed understanding of industry practices in service management, as documented in the ITIL Service Transition publication

  • The management-level concepts and core information of the supporting activities within Service Transition

  • Accredited by PeopleCert

  • Credits awarded: 3

  • 20 hours of course material

  • FREE exam voucher

  • Instant 6 months access

  • Quizzes and revision modules

  • Increase your earning potential by up to 20%

  • Average first time pass rate of 91%


Course Syllabus - Download the Brochure

  • Module 1: Introduction to Service Transition

    • Learning Objectives

      This module covers the core concepts of Service Transition in terms of its purpose, objectives, scope and its relationship to the other ITIL lifecycle stages.

      The module covers:

      The purpose and objective of service transition
      The scope of service transition
      Service transition’s value to the business

      The candidate must able to understand and describe the context of service transition in relation to the other 4 stages of the service lifecycle:

      Service Strategy
      Service Design
      Service Operation
      Continual Service Improvement

  • Module 2: Service Transition Principles

    • Learning Objectives

      The learning objectives for this module cover the knowledge, interpretation and analysis of:

      Service transition principles, techniques and relationships
      Application to ensure new, modified or retired services meet the expectations of the business
      Service transition policies, principles and best practices
      How service transition performance can be optimized
      Typical metrics
      Inputs and outputs by lifecycle stage

      The candidate must be able to understand, describe and apply the concept of:

      Service and role of utilities, warranties, capabilities and resources
      Key policies and best practice principles

  • Module 3: Service Transition Processes

    • Learning Objectives

      The module covers the managerial and supervisory aspects of service transition processes. It excludes the day-to-day operation of each process.

      More detailed process operation guidance is covered in the service capability courses.

      Each process is considered from the management perspective. That means at the end of this module you should understand those aspects that would be required to understand each process and its interfaces, oversee its implementation and judge its effectiveness and efficiency.

      The module will cover:

      Transition planning and support
      Change management
      Service asset and configuration management
      Release and deployment management
      Service validation and testing
      Change evaluation
      Knowledge management

  • Module 4: Managing People through Service Transition

    • Learning Objectives

      This module introduces a high-level view of the communications and stakeholder management activities which support Service Transition.

      Topics include:

      Managing communications
      Organizational change
      Stakeholder change

      Candidates must be able to understand, describe, identify, demonstrate, apply, distinguish, produce, decide or analyze the subject areas of:

      Managing communications and commitment
      Managing organizational and stakeholder change
      Stakeholder management
      Managing communications and commitment through service transition
      Service transition’s role in organizational change
      Service transition’s approach to stakeholder management

  • Module 5: Organizing for Service Transition

    • Learning Objectives

      This module explores roles, responsibilities and organizational structures that are appropriate within Service Transition.

      Topics include:

      Organizational development and the role of technical and application management function in service transition
      Organizational context for transitioning of a service
      Service transition roles and responsibilities
      Organizational context of service transition

  • Module 6: Technology Considerations

    • Learning Objectives

      This module covers technology considerations for service transition. Technology’s role in service transition is explored, as well as how it should be “designed in”, and the mechanisms for maintaining and maximizing benefit from the technology.

      This module enables understanding of the following:

      Technology requirements for service transition that support service transition as a whole and that support service transition’s integration into the whole lifecycle
      Knowledge management tools
      Collaboration and configuration management systems

  • Module 7: Implementation and improvement of service transition

    • Learning Objectives

      This module covers the challenges of implementing and improving Service Transition by looking at Key activities in the introduction of service transition, developing an integrated approach to service transition processes and implementing service transition in a virtual or cloud environment.

      The candidate must be able to understand and describe:

      Key activities in the introduction of service transition
      An integrated approach to service transition processes
      Implementing service transition in a virtual or cloud environment

  • Module 8: Challenges, critical success factors and risks

    • Learning Objectives

      The learning objective for this module is to understand the challenges, risks and critical success factors relating to service transition.

      Challenges facing service transition
      Critical success factors
      External factors that affect the approach to service transition

  • Module 9: Exam Preparation

    • Learning Objectives

      This unit summarizes the material covered in the previous units and prepares candidates for the examination.

      It is likely that most course providers will wish to offer and review at least one opportunity for a mock examination.


Exams / Assessments

In order to achieve this ITIL Intermediate qualification, you must pass the ITIL® Service Transition Certificate in IT Service Management exam.

You can take the exam online (virtually) using a service provided by PeopleCert.

The examination will consist of a complex multiple choice, scenario-based closed book paper of 8 questions, to be answered within 90 minutes. To pass the exam you must score 28/40 (70%), and if successful you will gain 3 credits towards the ITIL Expert level designation. Candidates sitting the examination in a language other than their first language will have a maximum of 120 minutes and will be allowed to use a dictionary.

You will be tested on:

  • Introduction to Service Strategy

  • Service Transition Principles

  • Service Transition Processes

  • Managing People through Service Transition

  • Organizing for Service Transition

  • Technology Considerations

  • Implementation and improvement of service transition

  • Challenges, critical success factors and risks

Before you book you can test that your computer configuration will meet the requirements for a PeopleCert exam, using this online test.

This test focuses on the suitability of your webcam, microphone and internet connection. Please Visit the PeopleCert website for a complete list of information and guidance.

Watch a Trailer ITIL® Service Transition (ST)


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