ITIL® Service Transition (ST) eLearning - $640 (with exam)

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Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 20+ hours

  • Access period: 6 months

  • Credits awarded: 3

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

ITIL® Service Transition (ST)
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  Wasn't sure if I should do in-class or self paced. The ITIL training from Good e-Learning was well organized and the quizzes were a great recap. I passed the exam!  

Please note that ALL ITIL v3 Intermediate level courses will be discontinued by AXELOS on January1st 2022. After this date, students will not be able to sit an exam.

Looking for the latest version of the ITIL framework? Visit our ITIL® 4 Foundation course page and try a FREE trial!

About this course:

Earn your ITIL Service Transition (ST) certification with the award-winning online training team at Good e-Learning!

ITIL ST is dedicated to processes, information, and management techniques used to build, test, and implement IT-enabled products and services. This course will teach you everything you need to know to pass the ITIL ST exam, as well as understand how the Service Transition stage relates to other phases within the ITIL Service Lifecycle. Kickstart your ITIL V3 training and take another step towards becoming a fully certified ITIL Expert!

Who is this course aimed at?

  • ITIL Learners who have passed the ITIL V3 Foundation exam

  • Organizations that wish to fully adopt ITIL V3’s best practices

  • Anyone looking for a practical understanding of the management-level concepts and core information of the supporting activities documented in the ITIL Service Transition (ST) publication

  • Learners seeking to pass the ITIL Service Transition (ST) exam on their first attempt

What will you learn by taking this course?

  • A good understanding of the principles of ITIL Service Transition, along with its processes and other aspects of this crucial ITIL Service Lifecycle stage

  • A detailed understanding of industry practices in service management, as documented in the ITIL Service Transition publication

  • The management-level concepts and core information of the supporting activities within the Service Transition stage

  • Everything needed to pass the official ITIL Service Transition (ST) exam

Why should you take this course?

  • ITIL is one of the world’s most popular and successful frameworks for IT service management

  • Good e-Learning is an award-winning training provider as well as an accredited ‘Market Leader’ for ITIL training

  • The course features interactive slides, custom graphics, and instructor-led videos, along with other online training assets created with help from highly experienced ITIL practitioners

  • The course features regular knowledge checks, expert tutor support, as well as a practice exam simulator

  • Passing the ITIL Service Transition (ST) exam is worth three ITIL credits, which can be used to qualify for the ITIL MALC exam

  • We offer each student 6 months of access, a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)

  • This course is fully accredited by PeopleCert on behalf of AXELOS

Module 1: Introduction to Service Transition

Learning Objectives

This module covers the core concepts of Service Transition in terms of its purpose, objectives, scope and its relationship to the other ITIL lifecycle stages.

The module covers:

The purpose and objective of service transition
The scope of service transition
Service transition’s value to the business

The candidate must able to understand and describe the context of service transition in relation to the other 4 stages of the service lifecycle:

Service Strategy
Service Design
Service Operation
Continual Service Improvement

Module 2: Service Transition Principles

Learning Objectives

The learning objectives for this module cover the knowledge, interpretation and analysis of:

Service transition principles, techniques and relationships
Application to ensure new, modified or retired services meet the expectations of the business
Service transition policies, principles and best practices
How service transition performance can be optimized
Typical metrics
Inputs and outputs by lifecycle stage

The candidate must be able to understand, describe and apply the concept of:

Service and role of utilities, warranties, capabilities and resources
Key policies and best practice principles

Module 3: Service Transition Processes

Learning Objectives

The module covers the managerial and supervisory aspects of service transition processes. It excludes the day-to-day operation of each process.

More detailed process operation guidance is covered in the service capability courses.

Each process is considered from the management perspective. That means at the end of this module you should understand those aspects that would be required to understand each process and its interfaces, oversee its implementation and judge its effectiveness and efficiency.

The module will cover:

Transition planning and support
Change management
Service asset and configuration management
Release and deployment management
Service validation and testing
Change evaluation
Knowledge management

Module 4: Managing People through Service Transition

Learning Objectives

This module introduces a high-level view of the communications and stakeholder management activities which support Service Transition.

Topics include:

Managing communications
Organizational change
Stakeholder change

Candidates must be able to understand, describe, identify, demonstrate, apply, distinguish, produce, decide or analyze the subject areas of:

Managing communications and commitment
Managing organizational and stakeholder change
Stakeholder management
Managing communications and commitment through service transition
Service transition’s role in organizational change
Service transition’s approach to stakeholder management

Module 5: Organizing for Service Transition

Learning Objectives

This module explores roles, responsibilities and organizational structures that are appropriate within Service Transition.

Topics include:

Organizational development and the role of technical and application management function in service transition
Organizational context for transitioning of a service
Service transition roles and responsibilities
Organizational context of service transition

Module 6: Technology Considerations

Learning Objectives

This module covers technology considerations for service transition. Technology’s role in service transition is explored, as well as how it should be “designed in”, and the mechanisms for maintaining and maximizing benefit from the technology.

This module enables understanding of the following:

Technology requirements for service transition that support service transition as a whole and that support service transition’s integration into the whole lifecycle
Knowledge management tools
Collaboration and configuration management systems

Module 7: Implementation and Improvement of Service Transition

Learning Objectives

This module covers the challenges of implementing and improving Service Transition by looking at Key activities in the introduction of service transition, developing an integrated approach to service transition processes and implementing service transition in a virtual or cloud environment.

The candidate must be able to understand and describe:

Key activities in the introduction of service transition
An integrated approach to service transition processes
Implementing service transition in a virtual or cloud environment

Module 8: Challenges, Critical Success Factors and Risks

Learning Objectives

The learning objective for this module is to understand the challenges, risks and critical success factors relating to service transition.

Challenges facing service transition
Critical success factors
External factors that affect the approach to service transition

Module 9: Exam Preparation

Learning Objectives

This unit summarizes the material covered in the previous units and prepares candidates for the examination.

It is likely that most course providers will wish to offer and review at least one opportunity for a mock examination.

In order to achieve this ITIL Intermediate qualification, you must pass the ITIL® Service Transition Certificate in IT Service Management exam.

You can take the exam online (virtually) using a service provided by PeopleCert.

This course comes with a FREE exam voucher and is eligible for exam pledge (a free resit on us!) - That's how confident we are that you'll pass first time!

Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.

When you are ready to use your free exam voucher, simply contact Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the course access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.

ITIL v3 Intermediate ST exam:

  • It is a complex multiple-choice exam with 8 scenario-based questions

  • There is a time limit of 90 minutes to complete the exam

  • The exam is closed book, with only the provided materials being permitted for use

  • The pass mark for the exam is 70%: you must get 28 out of 40 questions correct

  • Successfully passing the exam will earn delegates 3 credits towards ITIL Expert level

  • In countries where English is a second language, the time allocated for the exam is extended to 120 minutes

You will be tested on:

  • Introduction to Service Strategy

  • Service Transition Principles

  • Service Transition Processes

  • Managing People through Service Transition

  • Organizing for Service Transition

  • Technology Considerations

  • Implementation and improvement of service transition

  • Challenges, critical success factors and risks

What is ITSM?

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

How much is an ITIL certification worth?

According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

How does ITIL work?

ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

How can ITIL benefit businesses?

ITIL 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

ITIL 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What's new with ITIL 4?

There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with ITIL practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, ITIL 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement ITIL?

ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

Save 10% today with code: ITIL-10


Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 20+ hours

  • Access period: 6 months

  • Credits awarded: 3

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

ITIL® Service Transition (ST) Logo Course Conductor Winner

Mark Smalley - Course Advisor

Leading IT Management Consultant, Author & Contributor to the ITIL 4 Framework

  Many individuals and corporate organizations around the world use Good e-Learning to remain relevant in today's changing world. Their ITIL courses are attractively presented and easy to follow giving students the best possible chance at succeeding in the examination  

This ITIL v3 course has a 93% 1st time pass rate and can increase your earning potential by up to 35%!  TRY A FREE TRIAL

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Exam Pledge from Good e-Learning

At Good e-Learning, we're dedicated to ensuring success. That's why we offer Exam Pledge which entitles students to a free exam retake on any eligible course (see full list).

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As long as you have purchased a Good e-Learning course that is eligible for Exam Pledge and adhere to the conditions listed below, you will be able to request a free resit. If you fail your first exam, simply contact our support team to claim your retake voucher.

Exam pledge conditions

As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01/10/2019 and cannot be used for anyone sitting an exam for the third time. The course must be purchased directly through Good e-Learning and must have a valid order number. Please see full terms here.