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Learning ITIL Poster 15 - Service Desk Structure Part 3 image

Learning ITIL Poster 15 - Service Desk Structure Part 3

Learning ITIL Poster 15 - Service Desk Structure Part 3

Published: 2014-09-08

All locations share a number of Service Desks, with calls routed across a telephone network, so that the next free agent gets the call.

In this poster, we'll look at part 3 of the Service Desk Structure - Virtual.

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