Learning ITIL Poster 36 - Service Failure Analysis (SFA)

Learning ITIL Poster 36 - Service Failure Analysis (SFA)

Learning ITIL Poster 36 - Service Failure Analysis (SFA)

Published: 2017-01-01

In this free ITIL poster we examine Service Failure Analysis (SFA) in the ITIL framework.

Service Failure Analysis (SFA) is used by availability management to identify the best way to improve the availability of a service. It is a structured approach and is often used as part of an improvement programme.

By using this analytical approach, a particular failure can be used for an improvement opportunity, and the benefits of the findings can then be applied in a wider context to support the service.

Register now to gain instant access to our free interactive guide ‘ITIL Service Failure Analysis’ and you’ll also get unlimited access to entire library of 400+ free Business and IT learning resources!

View PDF Download ZIP

Share this resource!

  • Facebook Share
  • Twitter Share
  • LinkedIn Share