Learning ITIL Poster 40 – Achieving Balance Between Opposing Strategic Dynamics

Published: May 2, 2017

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About this Resource:

In this ITIL learning resource we take a look at how you can achieve balance between opposing strategic dynamics and the impact this can have on your organization.

Topics covered:

– Future Versus Present Dynamic
– The Operational Effectiveness Versus Improvements in Functionality Dynamic
– The Timing of the Value Capture Dynamic

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Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.