Learning ITIL Poster 68 – The Fault Tree Analysis Technique

Published: April 23, 2019

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About this Resource:

Fault tree analysis is a technique used to determine what happens as part of a sequence of events. It is used as part of availability management. Using this technique will support the design of services, but will also be helpful in the diagnosis of faults, so it is useful for both the proactive and reactive elements of availability management.

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Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.